Privacy Policy

JM Valuation Group Ltd (“JMVG”, “we”, “us”, “our”) is the data controller for the personal data we hold about you. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is: Brentano Suite, 720 Centennial Avenue, Elstree, Hertfordshire, WD6 3SY.

We may collect and process the following personal data:

• Identity data — your name
• Contact data — email address and telephone number
• Property data — address and details of the property to be valued
• Financial data — payment information processed securely through our payment provider
• Correspondence — records of your communications with us
• Technical data — IP address and browser information collected by our website analytics

We use your personal data for the following purposes:

• To provide the valuation services you have instructed us to carry out
• To communicate with you regarding your instruction
• To process payment for our services
• To comply with our legal and regulatory obligations, including RICS requirements
• To respond to enquiries submitted via our contact form

The legal bases for processing are: performance of a contract, compliance with a legal obligation, and our legitimate interests in operating our business and communicating with clients.

We retain client files, including valuation reports and associated correspondence, for a minimum of six years from the date of instruction in accordance with our professional obligations and RICS guidance.

Enquiry data submitted through our contact form but not resulting in an instruction is retained for up to 12 months.

We do not sell your personal data. We may share it with:

• Third-party service providers who assist us in delivering our services (e.g. IT, document management), under data processing agreements
• Professional advisers, regulators, and courts where required by law or to protect our legal rights
• RICS, if required in connection with our regulatory obligations

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@JMVG.co.uk. We will respond within one month.

Our website uses essential cookies required for it to function correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely within the UK/EEA.

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly first — please contact us at info@JMVG.co.uk.

We may update this privacy policy from time to time. The current version is always available on our website. Material changes will be notified to active clients by email.